Educational Psychology Service customer satisfaction feedback

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Q1. Delivery - We delivered what we promised and dealt with any problems that arose.
Q2. Timeliness - We responded to you and dealt with the issue within the time we said we would.
Q3. Professionalism - We were professional and knowledgeable.
Q4. Information - We kept you informed about progress and gave accurate and complete information.
Q5. Staff attitude - we had a friendly and polite attitude, sympathetic to your needs.
Q6. Fair Treatment - We treated you fairly.
Very satisfiedFairly satisfiedNeither satisfied nor dissatisfiedFairly dissatisfiedVery dissatisfied
Q7. Satisfaction - Overall, how satisfied or dissatisfied are you with the service you received?
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Q8. The educational psychologist listened to you.
Q9. Key issues were understood and addressed.
Q10. A clear plan was agreed at the meeting.