Special Educational Needs & Disability Service customer satisfaction feedback

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Q1. Delivery - We delivered what we promised and dealt with any problems that arose.
Q2. Timeliness - We responded to you and dealt with the issue within the time we said we would.
Q3. Professionalism - We were professional and knowledgeable.
Q4. Information - We kept you informed about progress and gave accurate and complete information.
Q5. Staff attitude - we had a friendly and polite attitude, sympathetic to your needs.
Q6. Fair Treatment - We treated you fairly.
Very satisfiedFairly satisfiedNeither satisfied nor dissatisfiedFairly dissatisfiedVery dissatisfied
Q7. Satisfaction - Overall, how satisfied or dissatisfied are you with the service you received?
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Q8. We made you fully aware of the process so that you could understand what was involved.
Q9. We listened to and considered your views/views of your child and captured these in the EHCP.
Q10. The paperwork was easy to understand and easy to complete.