Early Years Special Educational Needs & Disability Inclusion Team customer satisfaction feedback

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Q1. Delivery - We delivered what we promised and dealt with any problems that arose.
Q2. Timeliness - We responded to you and dealt with the issue within the time we said we would.
Q3. Professionalism - We were professional and knowledgeable.
Q4. Information - We kept you informed about progress and gave accurate and complete information.
Q5. Staff attitude - we had a friendly and polite attitude, sympathetic to your needs.
Q6. Fair Treatment - We treated you fairly.
Very satisfiedFairly satisfiedNeither satisfied nor dissatisfiedFairly dissatisfiedVery dissatisfied
Q7. Satisfaction - Overall, how satisfied or dissatisfied are you with the service you received?
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Q8. You were supported to participate in developing your child’s One Page Profile and ‘My Plan’.
Q9. Your child’s One Page Profile and ‘My Plan’ have had a positive impact on your child at nursery.
Q10. The Inclusion Support Funding has had a positive impact on your child’s inclusion at nursery.