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Housing Enabling & Development Team Customer Satisfaction Survey 2017
Please tell us who you are
Registered provider or other delivery partner
Local authority/government agency
Developer/Agent
B&NES Council Officer
B&NES Councillor
Other
If you have ticked 'other' please use this space to tell us more
How satisfied are you with the service
VERY SATISFIED
SATISFIED
UNSATISFIED
VERY UNSATISFIED
NOT APPLICABLE
We were helpful and polite
We were helpful and polite - VERY SATISFIED
We were helpful and polite - SATISFIED
We were helpful and polite - UNSATISFIED
We were helpful and polite - VERY UNSATISFIED
We were helpful and polite - NOT APPLICABLE
We were easy to contact
We were easy to contact - VERY SATISFIED
We were easy to contact - SATISFIED
We were easy to contact - UNSATISFIED
We were easy to contact - VERY UNSATISFIED
We were easy to contact - NOT APPLICABLE
We were knowledgeable and able to respond to your query in a clear and professional manner
We were knowledgeable and able to respond to your query in a clear and professional manner - VERY SATISFIED
We were knowledgeable and able to respond to your query in a clear and professional manner - SATISFIED
We were knowledgeable and able to respond to your query in a clear and professional manner - UNSATISFIED
We were knowledgeable and able to respond to your query in a clear and professional manner - VERY UNSATISFIED
We were knowledgeable and able to respond to your query in a clear and professional manner - NOT APPLICABLE
We were able to respond to your query in an appropriate timescale
We were able to respond to your query in an appropriate timescale - VERY SATISFIED
We were able to respond to your query in an appropriate timescale - SATISFIED
We were able to respond to your query in an appropriate timescale - UNSATISFIED
We were able to respond to your query in an appropriate timescale - VERY UNSATISFIED
We were able to respond to your query in an appropriate timescale - NOT APPLICABLE
Our advice and information was clear
Our advice and information was clear - VERY SATISFIED
Our advice and information was clear - SATISFIED
Our advice and information was clear - UNSATISFIED
Our advice and information was clear - VERY UNSATISFIED
Our advice and information was clear - NOT APPLICABLE
If we were unable to respond to your query we were able to signpost you effectively to someone who could
If we were unable to respond to your query we were able to signpost you effectively to someone who could - VERY SATISFIED
If we were unable to respond to your query we were able to signpost you effectively to someone who could - SATISFIED
If we were unable to respond to your query we were able to signpost you effectively to someone who could - UNSATISFIED
If we were unable to respond to your query we were able to signpost you effectively to someone who could - VERY UNSATISFIED
If we were unable to respond to your query we were able to signpost you effectively to someone who could - NOT APPLICABLE
Your overall satisfaction with the Enabling and Development Team
Your overall satisfaction with the Enabling and Development Team - VERY SATISFIED
Your overall satisfaction with the Enabling and Development Team - SATISFIED
Your overall satisfaction with the Enabling and Development Team - UNSATISFIED
Your overall satisfaction with the Enabling and Development Team - VERY UNSATISFIED
Your overall satisfaction with the Enabling and Development Team - NOT APPLICABLE
Has the Housing Enabling and Development Service improved in the last 12 months?
yes
no (please tell us why below)
stayed the same
Please use this space to tell us if there is a particular part of the service that we could do better or that we do well?
*
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