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One Stop Shop, 3-4 Manvers Street, Bath, BA1 1JQ (view on local map)

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Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

One Stop Shop opening hours

 Monday

 8.30am - 5.00pm

 Tuesday

 8.30am - 5.00pm

 Wednesday

 9.30am - 5.00pm

 Thursday

 8.30am - 5.00pm

 Friday

 8.30am - 4.30pm

 Saturday (Shopmobility only)

 9.00am - 4.30pm

 Sunday

 Closed

Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Bath One Stop Shop include:

Other public and voluntary organisations offering services at the Bath One Stop Shop include:

  • Bath Mind - drop-in service available: Thurs 9.30am - 12.30pm
    Contact: 01225 316199
  • Bristol Credit Union - general advice & information available: Thurs 1.00pm - 3.00pm
    Contact: 0117 924 7309
  • Citizens Advice - drop-in service available: Mon, Weds & Fri 9.30am - 2.00pm 
    Contact: 0344 848 7919
  • Curo - drop-in service available: Mon - Fri (in line with the One Stop Shop opening hours shown above)
    Contact: 01225 366000
  • Jobcentre Plus, Service Delivery Coaches: Helping People Find Work – drop-in service for new and existing Universal Credit claimants available: Mon – Fri 10.00am – 12.00pm
    Contact: Universal Credit Helpline 0345 600 4272 (telephone) or 0345 600 0743 (textphone)
  • Avon & Somerset Police  
    Enquiry Office: Mon - Sun 8.00am - 8.00pm
    General Contact & Enquiries: 101
    Registration Service: Mon - Thurs 8.00am - 12.45pm & 2.00pm - 3.15pm
    Contact: 01278 645566     
  • Reach - drop-in service available: Tues & Thurs 9.15am - 12.30pm & 1.30pm - 4.30pm and Fri 9.15am - 12.30pm & 1.30pm - 4.00pm
    Contact: 01225 422156 or email info@dhireach.org.uk

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Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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