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One Stop Shop, 3-4 Manvers Street, Bath, BA1 1JQ (view on local map)

Phone & email icon

Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

One Stop Shop opening hours


 8.30am - 5.00pm


 8.30am - 5.00pm


 9.30am - 5.00pm


 8.30am - 5.00pm


 8.30am - 4.30pm

 Saturday (Shopmobility only)

 9.00am - 4.30pm



Christmas and New Year opening hours for council services

Please note: other organisations based in the One Stop Shop are managing their own opening hours during the holidays. More details are available lower down this page, in the other public and voluntary services section.

Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Bath One Stop Shop include:

Other public and voluntary organisations offering services at the Bath One Stop Shop include:

  • Avon & Somerset Police  
    Enquiry Office: Mon - Sun 8.00am - 8.00pm
    General Contact & Enquiries: 101
    Registration Service: Mon - Thurs 8.00am - 12.45pm & 2.00pm - 3.15pm

    The Police Registration Service will now be closed from the 11th Dec to the 2nd Jan 18

    Contact: 01278 645566  
    (24 December  8.00am - 8.00pm
    25 December  Closed
    26 December  Closed
    27 to 31 December  8.00am - 8.00pm
    1 January  8.00am - 8.00pm)

  • Bristol Credit Union - general advice & information available:
    Thurs 1.00pm - 3.00pm
    Contact: 0117 924 7309
    (No service on the 28 December)
  • Citizens Advice - drop-in service available:
    Mon, Weds & Fri 9.30am - 2.00pm 
    Contact: 0344 848 7919
    (Closed between 25 December and 1st January, reopening on 2 January)
  • Curo - drop-in service available:
    Mon - Fri (in line with the One Stop Shop opening hours shown above)
    Contact: 01225 366000
  • Curo Accredited Work Placement Programme - for Curo customers: drop-in every Fri 10.00am - 1.00pm
    Contact: 01225 366000 (ask to speak to a member of the Employability Services team about work placements)
    (No service on 22 and 29 December)
  • learndirect Bath - drop-in service available:
    Weds 9.30am - 12.00pm
    Contact: 0345 241 2533 
    (No service on the 27 December)
  • Reach - drop-in service available:
    Tues & Thurs 9.15am - 12.30pm & 1.30pm - 4.30pm
    Weds 9.30am - 12.30pm & 1.30pm - 4.30pm (no morning session on the last Weds of the month)
    Fri 9.15am - 12.30pm & 1.30pm - 4.00pm

    Contact: 01225 422156 or email
    (No drop-in on 27, 28 and 29 December. Telephone support during these days on 01225 422156)

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