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One Stop Shop, Civic Centre, Market Walk, Keynsham, BS31 1FS
(view on local map)

Parking and Travel

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Prefer to phone or email instead? Follow the links for individual services further down this page, or visit Contact Us for more information about contacting Council services.

One Stop Shop & Library opening hours


8.30am - 5.00pm


8.30am - 5.00pm


9.30am - 5.00pm


8.30am - 5.00pm

Friday         (Library Services only from 4.30pm)

8.30am - 5.00pm

Saturday     (Library Services only)

9.30am - 4.30pm



Unless otherwise stated, Bath One Stop Shop, Keynsham One Stop Shop and the One Stop Shop at Midsomer Norton are closed on Bank Holidays.
Find the next bank holiday on GOV.UK

Self-serve options

Self-serve kiosks, computers and telephones are available to:

  • Make payments for Council services.
  • Borrow, renew and return library items.
  • Access the Homesearch website, planning applications, and many other Council and partner services.
  • Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the Keynsham One Stop Shop

Other public and voluntary organisations offering services at the Keynsham One Stop Shop include:

  • Citizens Advice - appointments & drop-in service available:
    Mon & Thurs 10.00am - 2.00pm
    Contact: 0344 848 7919
  • Clean Slate - drop-in service available on the second and fourth Thurs of every month:
    1.00pm - 4.00pm
    Contact: 01225 302200
  • Curo - drop-in service available:
    Mon, Tues & Thurs 8.30am - 5.00pm, Weds 9.30am - 5.00pm & Fri 8.30am - 4.30pm
    Contact: 01225 366000

Other facilities:

  • Toilets with baby changing facilities, disabled toilets and a Changing Places toilet are available in the One Stop Shop.
  • The Art Wall at Keynsham One Stop Shop is for local artists, clubs or groups to display paintings, photographs or other art and it's free of charge! See Art Wall at Keynsham One Stop Shop for more information.
  • The innovative Community Space at the One Stop Shop is also available for hire. See Keynsham Community Space for more information.

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