When you contact the Council it’s likely that you will speak to one of our Customer Services teams. We deal with enquiries on behalf of a number of different departments, making sure you receive the same quality of service however you get in touch.

We’re responsible for the services offered through the Council’s three One Stop Shops, Council Connect and main Switchboard telephone lines, your local Libraries, Registration Services and the administration of Council Tax, Business Rates and Benefits.

Contact Us

How to get in touch with us in person, online, by phone or post.

Customer First Strategy

We’re committed to a strategy that puts our customers at the heart of what we do.

Customer Feedback

Your feedback helps us to improve our services. So if you’ve got something to say, we want to hear about it.

Customer Satisfaction

What customers think about our services and how we measure and monitor this.

Customer Services Performance

How we’re doing against our published Customer Care Standards.

Customer Care Standards

The level of service you can expect from the Council, however you choose to contact us.

Customer Service Excellence logo

Bath & North East Somerset Council has successfully achieved the prestigious national Customer Service Excellence (CSE) Standard. The Council has been CSE accredited across its three main directorates – Place, Resources and People and Communities. 

CSE is a Government standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.