Changes to your rubbish collection services from 6 November 2017
Your rubbish is now collected every other week in wheeled bins or re-usable rubbish bags. You should have had your wheeled bin or re-usable rubbish bag delivered to your property along with an information pack including a calendar telling you your new collection day and week and telling you how to use the new service. You can check your new collection day and week by going to Services in Your Area.
Please make sure that you put your rubbish and recycling out by 7am on your collection day as your collection time may have changed.
You must put all your rubbish out in the wheeled bin or re-usable rubbish bag provided by the Council as we will not take extra waste (if using a re-usable rubbish bag please put your rubbish in tied black sacks before putting it into the re-usable rubbish bag). Please make sure that you are recycling as much as possible – you can order additional recycling containers by going to Order a container (the waiting time for delivery is about 30 days) so if you need them urgently you can pick them up from our Recycling Centres instead.
If you believe you have been given the wrong container, please complete the online form on the following page; Recycling and rubbish collection changes or contact Council Connect email@example.com 01225 39 40 41.
The new collection service will help to increase the amount recycled, keep our streets cleaner and make our services more affordable.
Severe weather or problems effecting recycling and rubbish collections
If your recycling or rubbish has not been collected on the day you expected please check our collection problems notification page advice here first. If your street is not listed please report it online to Council Connect.