The Registration Service aims to provide the highest standards of customer care and full compliance with statutory service standards.

The Register Office is subject to inspection by an account manager from the General Register Office; our next inspection is in July 2017 and the resulting report will be published here.

An annual report is produced detailing our current levels of customer satisfaction and how we performed against the Registrar General's service delivery standards and key performance targets.

The current annual report is available to view here: Registration Services Annual Performance Report 2014-15 (PDF 208KB)

The Superintendent Registrar Jacqueline Bennett is required to produce and publish a Business Continutity Plan, a Service Delivery Plan, and a Customer Service Excellence Strategy for the Service. 

These are available to view here:

Annual Performance Report 2017

Customer Service Excellence Strategy 2017

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Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at

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