Public Protection and Health Improvement Service Charter

(Active Lifestyles, Air and Water Quality, Animal Health and Welfare, Environmental Monitoring and Protection, Food Safety and Standards, Health and Safety at Work, Leisure, Licensing and Trading Standards)

Bath & North East Somerset Council is committed to providing efficient, effective and courteous services to the public.  The Council's list of corporate customer care standards is available via the following link:

We aim to meet the customer standards for our organisation and offer the best customer care possible.  The Public Protection and Health Improvement Service seeks to ensure that service provision reflects this commitment consistently for all customers.

Information taken from the Public Protection and Health Improvement 2016 customer survey is available via the following link:

The key issues arising from our survey are addressed in the follwing action plan:

If you have any queries please contact Public Protection and Health Improvement (a division of Environmental Services)

  • Mondays to Thursdays from 8.30 am to 5 pm
  • Fridays from 8.30 am to 4.30 pm

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