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Report a drainage issue from a neighbouring property

You can make a complaint about a drainage issue from a neighbouring property in the Bath and North East Somerset area.

We can investigate:

  • Cesspits 
  • Septic tanks 
  • Blocked private drains

When pipes are serving more than one house they then become a public sewer. Visit Wessex Water to find out if a drain is private or public. Wessex Water is responsible for public drains.

If the problem affects a highway or public space 

Please visit our Report problems with drains or flooding page

Before you report it

It’s always a good idea to try and resolve problems informally. Try and talk to the person responsible for the drainage issue, they may not be aware that there's a problem.

If the issue cannot be resolved informally, then you can report it to us. 

Before you report a drainage issue from a neighbouring property you will need the following information:

  • Your name, address, telephone number and email address
  • The address you are reporting and the type of issue
  • When and for how long the issue normally occurs
  • The way the drainage issue affects you 

We will not investigate anonymous complaints.

Report it

You can report a drainage issue from a neighbouring property using our online form.

Report it

Next steps

Once establishing who is responsible, we will assess the problem and determine the next course of action if required.