Please note that the majority of standard lighting faults will be attended within 5 working days. Any faults caused by cable damage or power failure may take longer to repair and may require attendance by Western Power Distribution.
Reporting a general fault
The Street Lighting Department maintains the following items:
- Street Lighting
- Illuminated Street Signs
- Illuminated Bollards
- Central Island Columns (generally found between Illuminated Bollards)
- Flashing School Crossing Patrol Signs (Wig Wags)
- Zebra Crossings
To report a fault with any of the above please use our online Report it forms.
Reporting an emergency
To report an emergency (such as an item of illuminated street furniture in a dangerous condition) please telephone Council Connect on 01225 39 40 41 (choose option 9).
Please use this form to report issues with the content of this page. If you wish to contact somebody about the service provided, please use the contact details found in the 'Contact Us' section of this page.