All of our signal crossings are dealt with by a contractor and its partnership with neighbouring authorities.

You can report signals that are faulty by calling our freephone 24-hour fault-reporting service on 0800 854229.

Please do not report faults by email as they will not get dealt with as promptly as those reported by phone.

Please help us identify the exact location by giving information such as;

  • Name of the main road and the side road, or the nearest side road. If possible please provide pertinent land marks such as nearest shops.
  • Is the fault at traffic signals or a pedestrian crossing?
  • Are the signals not working? i.e. signals are completely blacked out.
  • Are the signals not changing? i.e. signals are stuck on one colour.
  • Is one colour not working? i.e. red lamp is out.
  • Is a signal head pointing the wrong way?
  • Are the Push Buttons not working?
  • Has an accident or vandal damage left wires exposed or equipment in a dangerous condition?
  • If the signals have been vandalised/damaged did you see who did it?

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Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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