Reporting a Fault

We need your help in tackling traffic signal faults - If you see a traffic light out of order or are concerned about the condition/operation of a traffic signal please tell us about it.

The Process

All queries received by our customer help service (on 01225 394041) will be logged onto a database, and you will be given an enquiry number for your query.

All reports will then be passed to our maintenance contractor who are required to react within our agreed response times.

Information we need

Where is the problem?

Name of the main road and the side road, or the nearest side road. If possible please provide pertinent land marks such as nearest shops.

What is the problem?

Consider the following:

  • Is the fault at traffic signals or a pedestrian crossing?
  • Are the signals not working? i.e. signals are completely blacked out.
  • Are the signals not changing? i.e. signals are stuck on one colour.
  • Is one colour not working? i.e. red lamp is out.
  • Is a signal head pointing the wrong way?
  • Are the Push Buttons not working?
  • Has an accident or vandal damage left wires exposed or equipment in a dangerous condition?
  • If the signals have been vandalised/damaged did you see who did it?

Who are you?

To help us to help you we need to know who you are and a contact telephone number so that we can get back in  touch with you if we need more information.

When did it happen?

Please report as accurately as possible when it happened so that we have an idea of how long the fault has been active for.

Help us improve this content

Please use this form to report issues with the content of this page. If you wish to contact somebody about the service provided, please use the contact details found in the 'Contact Us' section of this page.

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Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at

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