The purpose of the annual reports is to highlight the Council’s overall performance in handling customer feedback and complaints. More detail about the key actions or service improvements that have resulted is available in our Quarterly reports.

The annual Customer Feedback Report for 2016-17 is available to download below:

Annual Customer Feedback Report 2016-17 (PDF 436KB) 

Contents of the annual report:

  • Compliments and suggestions statistics for the year
  • Complaint statistics for the year
  • Stage 2 requests during the year
  • Complaints referred to the Local Government Ombudsman (LGO)
  • Customer satisfaction with the Corporate Complaints process

The annual Customer Feedback Report for 2015-16 is available to download below:

Annual Customer Feedback Report 2015-16 (PDF 389KB) 

Contents of the annual report:

  • Compliments and suggestions statistics for the year
  • Complaint statistics for the year
  • Stage 2 requests during the year
  • Complaints referred to the Local Government Ombudsman (LGO)
  • Customer satisfaction with the Corporate Complaints process

The annual Customer Feedback Report for 2014-15 is available to download below:

Annual Customer Feedback Report 2014-15 (PDF 414 KB) 

Contents of the annual report:

  • Complaint statistics for the year
  • Stage 2 requests during the year
  • Complaints referred to the Local Government Ombudsman (LGO)

Help us improve this content

Please use this form to report issues with the content of this page. If you wish to contact somebody about the service provided, please use the contact details found in the 'Contact Us' section of this page.

To prevent automated spam submissions leave this field empty.

Your rating: 

No votes yet
To prevent automated spam submissions leave this field empty.