Though emergencies of a severe nature are unusual, they can and do occur.

Bath & North East Somerset Council works with partner organisations such as the Emergency Services and Health Trusts to prepare the community, so that when the time comes we can respond quickly and effectively. For more information on how to prepare for emergencies, please see the Community Resilience Manual (PDF 6MB).

Reporting an emergency

If you are experiencing a personal emergency, or witness an emergency, dial 999 as soon as safely possible.

For immediate assistance from the Council, please call: 

  • 01225 39 40 41 and choose option 9, or 
  • 01225 477 477

Reporting a non-urgent problem

To report non-urgent problems, or for assistance relating to Council services, contact Council Connect:

The out of hours service

The Council has a statutory obligation to provide out of hours access to certain Council services in cases of emergency. 

Examples of emergencies and non-emergencies can be found in the table below:

Emergencies:

Non Emergencies:

- Fallen trees across the highway

- Missed bin collection

- Broken glass on highway **

- Request for street sweeping

- Used syringes in public places **

- Library queries

- Road Traffic Collisions

- Council tax queries and payments

- Unsafe buildings

- Reporting potholes

- Imminent flooding of property (see Flooding)

- Reporting faulty street lighting

 

- Abandoned vehicles

 

- Vehicles obstructing the highway (these are handled by the police)

 

- Environmental protection issues e.g. complaints of noise, odour, bonfires, drainage and accumulation of waste.

** An immediate response for this issue may not be forthcoming, depending upon the size and exact location of the issue being reported. If deemed a non-emergency after being reported, these items may not be removed until the following day - or possibly the following working day. This decision is made by the emergency callout officer on duty.

How the out of hours service works

The out of hours service will record the details of the emergency and initiate a response if appropriate.

Callers will be asked for certain information, including:

  • Their contact details.
  • The precise location of the problem, including road name and numbers and any identifying landmark that may assist.
  • The exact nature of the problem.
  • What response the caller would like to see.

If the call is not classed as an emergency, the out of hours call centre will advise the caller to contact Council Connect during normal working hours.

Other out of hours services

  • Sewerage & water supply
    The Council does not provide any response to issues regarding sewerage and water supply. In these instances, residents are advised to contact their water supplier directly. This will either be:

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Data protection notice

Data protection notice

The information you have provided may be shared across Bath and North East Somerset Council for the purpose of dealing with your enquiry. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.

The use of your personal information is covered by our registration under the Data Protection Act 1998. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know.

Bath and North East Somerset Council is committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles.

The Council’s Information Compliance Office can be contacted on (01225) 477000 or via email at information_governance@bathnes.gov.uk

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