Skip to main content
Bathnes
Menu
Do it online
Whats on
Main menu
Home
A - Z Services
Pay for it
Report it
Have your say
What's on
Customer Services
Search form
Search
Home
»
Consultations
»
287285
»
Council Connect Customer Satisfaction Survey (Q1 2018)
How did you last contact Council Connect?
Telephone
Email
Letter
Twitter
SMS
In Person
Cannot Remember
Were you able to find our contact details easily?
Yes
No
I already had your contact details
Cannot Remember
Where did you find our contact details?
Connect Magazine
Council Website
Online Search Engine (Google; Bing; Yahoo! etc)
Phonebook
Directory Enquiries
Another Council Department
Other
I already had your contact details
Cannot Remember
What was your enquiry about?
Electoral Register
Highways
Housing
Libraries
Neighbourhoods (cleansing)
Parks and Grounds
Planning
Registration Services (Births, Marriages and Deaths)
Waste Services
Other
Cannot Remember
If you contacted us about more than one service please choose all that apply
Do you feel that your enquiry was resolved or unresolved in your first contact to us?
Resolved
Unresolved
Cannot Remember
If you answered "unresolved" above, please tell us how we could have resolved your query for you
To what extent do you agree or disagree that we..
Strongly agree
Mostly Agree
Neither agree nor disagree
Mostly disagree
Strongly disagree
delivered what we promised and dealt with any problems that arose
delivered what we promised and dealt with any problems that arose - Strongly agree
delivered what we promised and dealt with any problems that arose - Mostly Agree
delivered what we promised and dealt with any problems that arose - Neither agree nor disagree
delivered what we promised and dealt with any problems that arose - Mostly disagree
delivered what we promised and dealt with any problems that arose - Strongly disagree
responded to you and dealt with the issue within the time we said we would
responded to you and dealt with the issue within the time we said we would - Strongly agree
responded to you and dealt with the issue within the time we said we would - Mostly Agree
responded to you and dealt with the issue within the time we said we would - Neither agree nor disagree
responded to you and dealt with the issue within the time we said we would - Mostly disagree
responded to you and dealt with the issue within the time we said we would - Strongly disagree
were professional and knowledgeable
were professional and knowledgeable - Strongly agree
were professional and knowledgeable - Mostly Agree
were professional and knowledgeable - Neither agree nor disagree
were professional and knowledgeable - Mostly disagree
were professional and knowledgeable - Strongly disagree
kept you informed about progress and gave accurate and complete information
kept you informed about progress and gave accurate and complete information - Strongly agree
kept you informed about progress and gave accurate and complete information - Mostly Agree
kept you informed about progress and gave accurate and complete information - Neither agree nor disagree
kept you informed about progress and gave accurate and complete information - Mostly disagree
kept you informed about progress and gave accurate and complete information - Strongly disagree
had a friendly and polite attitude, sympathetic to your needs
had a friendly and polite attitude, sympathetic to your needs - Strongly agree
had a friendly and polite attitude, sympathetic to your needs - Mostly Agree
had a friendly and polite attitude, sympathetic to your needs - Neither agree nor disagree
had a friendly and polite attitude, sympathetic to your needs - Mostly disagree
had a friendly and polite attitude, sympathetic to your needs - Strongly disagree
treated you fairly
treated you fairly - Strongly agree
treated you fairly - Mostly Agree
treated you fairly - Neither agree nor disagree
treated you fairly - Mostly disagree
treated you fairly - Strongly disagree
Overall..
Very Satisfied
Fairly Satisfied
Neither / nor
Fairly Dissatisfied
Very Dissatisfied
how satisfied or dissatisfied are you with the service you received?
how satisfied or dissatisfied are you with the service you received? - Very Satisfied
how satisfied or dissatisfied are you with the service you received? - Fairly Satisfied
how satisfied or dissatisfied are you with the service you received? - Neither / nor
how satisfied or dissatisfied are you with the service you received? - Fairly Dissatisfied
how satisfied or dissatisfied are you with the service you received? - Very Dissatisfied
Do you have any further observations about the service you received the last time you contacted Council Connect?
A-Z
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Y
Z
Login