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Planning Customer Satisfaction Survey 2018
When you made your most recent application, in what capacity were you acting?
Please select one option.
As a private individual
As part of your own business
As an agent acting on behalf of another party
Other (Please give details)
What type of application were you submitting?
Please select all that are applicable.
Householder
Business or Industry Development (Including Minerals & Waste Developments)
Residential Development
Listed Building or Conservation Area Consent
Pre-application enquiry
Other (Please give details)
How many times have you submitted an application in the last 18 months
1-5
6-10
11-20
21-50
51+
It doesn’t apply/ Don’t Know
In the last 18 months
In the last 18 months - 1-5
In the last 18 months - 6-10
In the last 18 months - 11-20
In the last 18 months - 21-50
In the last 18 months - 51+
In the last 18 months - It doesn’t apply/ Don’t Know
Please select one box in the row
Please indicate whether you agree/disagree with the following statements about your most recent applications
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
It doesn’t apply/ don’t know
I was given the advice and help I needed to submit my application correctly
I was given the advice and help I needed to submit my application correctly - Strongly agree
I was given the advice and help I needed to submit my application correctly - Agree
I was given the advice and help I needed to submit my application correctly - Neither agree nor disagree
I was given the advice and help I needed to submit my application correctly - Disagree
I was given the advice and help I needed to submit my application correctly - Strongly disagree
I was given the advice and help I needed to submit my application correctly - It doesn’t apply/ don’t know
I was kept informed about the progress of my application
I was kept informed about the progress of my application - Strongly agree
I was kept informed about the progress of my application - Agree
I was kept informed about the progress of my application - Neither agree nor disagree
I was kept informed about the progress of my application - Disagree
I was kept informed about the progress of my application - Strongly disagree
I was kept informed about the progress of my application - It doesn’t apply/ don’t know
My queries were dealt with promptly
My queries were dealt with promptly - Strongly agree
My queries were dealt with promptly - Agree
My queries were dealt with promptly - Neither agree nor disagree
My queries were dealt with promptly - Disagree
My queries were dealt with promptly - Strongly disagree
My queries were dealt with promptly - It doesn’t apply/ don’t know
I understand the reasons for the decision made on my application
I understand the reasons for the decision made on my application - Strongly agree
I understand the reasons for the decision made on my application - Agree
I understand the reasons for the decision made on my application - Neither agree nor disagree
I understand the reasons for the decision made on my application - Disagree
I understand the reasons for the decision made on my application - Strongly disagree
I understand the reasons for the decision made on my application - It doesn’t apply/ don’t know
I was treated fairly
I was treated fairly - Strongly agree
I was treated fairly - Agree
I was treated fairly - Neither agree nor disagree
I was treated fairly - Disagree
I was treated fairly - Strongly disagree
I was treated fairly - It doesn’t apply/ don’t know
My viewpoint was listened to
My viewpoint was listened to - Strongly agree
My viewpoint was listened to - Agree
My viewpoint was listened to - Neither agree nor disagree
My viewpoint was listened to - Disagree
My viewpoint was listened to - Strongly disagree
My viewpoint was listened to - It doesn’t apply/ don’t know
Staff were professional and knowledgeable
Staff were professional and knowledgeable - Strongly agree
Staff were professional and knowledgeable - Agree
Staff were professional and knowledgeable - Neither agree nor disagree
Staff were professional and knowledgeable - Disagree
Staff were professional and knowledgeable - Strongly disagree
Staff were professional and knowledgeable - It doesn’t apply/ don’t know
Staff were polite and courteous
Staff were polite and courteous - Strongly agree
Staff were polite and courteous - Agree
Staff were polite and courteous - Neither agree nor disagree
Staff were polite and courteous - Disagree
Staff were polite and courteous - Strongly disagree
Staff were polite and courteous - It doesn’t apply/ don’t know
Please select one box in each row
If you have made a pre-application request, please indicate whether you agree or disagree with each of the following statements
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
It doesn’t apply/ don’t know
I was given the advice and help I needed to submit my pre-application correctly
I was given the advice and help I needed to submit my pre-application correctly - Strongly agree
I was given the advice and help I needed to submit my pre-application correctly - Agree
I was given the advice and help I needed to submit my pre-application correctly - Neither agree nor disagree
I was given the advice and help I needed to submit my pre-application correctly - Disagree
I was given the advice and help I needed to submit my pre-application correctly - Strongly disagree
I was given the advice and help I needed to submit my pre-application correctly - It doesn’t apply/ don’t know
I understood the recommendations made and it has informed the way to progress the development
I understood the recommendations made and it has informed the way to progress the development - Strongly agree
I understood the recommendations made and it has informed the way to progress the development - Agree
I understood the recommendations made and it has informed the way to progress the development - Neither agree nor disagree
I understood the recommendations made and it has informed the way to progress the development - Disagree
I understood the recommendations made and it has informed the way to progress the development - Strongly disagree
I understood the recommendations made and it has informed the way to progress the development - It doesn’t apply/ don’t know
I received the pre-app response in a timely fashion
I received the pre-app response in a timely fashion - Strongly agree
I received the pre-app response in a timely fashion - Agree
I received the pre-app response in a timely fashion - Neither agree nor disagree
I received the pre-app response in a timely fashion - Disagree
I received the pre-app response in a timely fashion - Strongly disagree
I received the pre-app response in a timely fashion - It doesn’t apply/ don’t know
Skip this question if you have not submitted a pre-application request. Please select one box in each row
Have you submitted a planning application as a result of the pre-application advice you received?
Yes
No
Please select Yes or No
How satisfied/dissatisfied are you with the service provided processing your recent application?
Very Satisfied
Fairly Satisfied
Neither satified or dissatified
Fairly Dissatisfied
Very Dissatisfied
Please select one
Was your most recent planning application:
Granted permission/ Consent
Refused permission/ Consent
N/A (it was pre-application advice)
Please select one
If you have made multiple applications in the last 18 months
Better
Stayed the same
Worse
Don't know
Not Applicable
The advice and help provided to submit my application was...
The advice and help provided to submit my application was... - Better
The advice and help provided to submit my application was... - Stayed the same
The advice and help provided to submit my application was... - Worse
The advice and help provided to submit my application was... - Don't know
The advice and help provided to submit my application was... - Not Applicable
The information about the progress of my application was...
The information about the progress of my application was... - Better
The information about the progress of my application was... - Stayed the same
The information about the progress of my application was... - Worse
The information about the progress of my application was... - Don't know
The information about the progress of my application was... - Not Applicable
The promptness with which queries were handled...
The promptness with which queries were handled... - Better
The promptness with which queries were handled... - Stayed the same
The promptness with which queries were handled... - Worse
The promptness with which queries were handled... - Don't know
The promptness with which queries were handled... - Not Applicable
The clarity of the reasons given for the decision...
The clarity of the reasons given for the decision... - Better
The clarity of the reasons given for the decision... - Stayed the same
The clarity of the reasons given for the decision... - Worse
The clarity of the reasons given for the decision... - Don't know
The clarity of the reasons given for the decision... - Not Applicable
The fairness with which I was treated was...
The fairness with which I was treated was... - Better
The fairness with which I was treated was... - Stayed the same
The fairness with which I was treated was... - Worse
The fairness with which I was treated was... - Don't know
The fairness with which I was treated was... - Not Applicable
That my viewpoint was listened to...
That my viewpoint was listened to... - Better
That my viewpoint was listened to... - Stayed the same
That my viewpoint was listened to... - Worse
That my viewpoint was listened to... - Don't know
That my viewpoint was listened to... - Not Applicable
The professionalism and knowledge of staff was...
The professionalism and knowledge of staff was... - Better
The professionalism and knowledge of staff was... - Stayed the same
The professionalism and knowledge of staff was... - Worse
The professionalism and knowledge of staff was... - Don't know
The professionalism and knowledge of staff was... - Not Applicable
The politeness and courteousness of staff was...
The politeness and courteousness of staff was... - Better
The politeness and courteousness of staff was... - Stayed the same
The politeness and courteousness of staff was... - Worse
The politeness and courteousness of staff was... - Don't know
The politeness and courteousness of staff was... - Not Applicable
Please select one box in each row. If you have not submitted more than one application in the last 18 months please skip this question
Is there anything that you would like to add (e.g. suggestions for improving the service)?
Please give details in the box provided. Thank you very much for taking part in the survey.
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