Report an issue with a neighbouring HMO Privacy Notice

The purpose of processing

The information below will help you to understand what we will do with the personal information that you provide when you make a complaint to us about an HMO.

Please take a moment to read this and if you have any questions raise them with the team using the address at the bottom.

We will process your personal data for the following purposes:

• If you provide your personal details to us and want to be updated about the complaint, we will be able to contact you.

Data Subjects are individuals who submit a complaint about an HMO and choose to provide their personal data alongside the complaint.

If you choose to provide your personal data, we will collect:

Your email address

Your phone number

Your home address, including postcode

We will use your personal data to contact you about your complaint and update you on the outcome.

Not applicable

GDPR condition relied upon for processing personal data:

Article 6.1 a - Consent

GDPR condition relied upon for processing special category data

Not applicable

We will not share your personal details with anyone outside of the Housing Standards and Improvements team, unless you make it clear that your contact details can be shared with landlords and/or management agents.

Any records are saved on our internal system for 8 years.

Questions or concerns?

Please email data_protection@bathnes.gov.uk 

Appeals to the Information Commissioner’s Office

If you are unhappy about the way we have treated your personal data, or feel we have not properly respected your data subject rights, you have the right to contact the Information Commissioner’s Office (ICO) and tell them about this.

You can also contact the ICO by phone on 0303 1231113.