Our road network is made up of 1,150km of roads. We regularly send out inspectors to identify faults. When the fault has been identified, we assess the severity, location and available resource before we repair it.
We have provided a brief explanation of how we deal with the most common types of problem. You can expand on each menu heading to read more information.
Road and pavement defects could include potholes, loose covers or broken slabs.
How faults are reported and inspected
Roads are inspected twice a year by Highways Inspectors and subsequently reported via Council Connect or Fix My Street.
How we prioritise work
Repair work is prioritised based on the size, depth, location, and risk associated with the job. Severe cases are treated urgently.
Who is responsible
Our maintenance contractor is Volker Highways.
How we manage scheduled work
How faults are reported and inspected
When a fault is reported to us, we inspect the problem to determine whether the Council, adjoining property, or the landowner is responsible.
How we prioritise work
Once the responsible party has been identified, action is requested within an appropriate timescale.
Who is responsible
- Council’s Parks and Open Spaces team (urban areas)
- Highways team (rural areas)
- Adjoining property or landowner (overhanging vegetation)
How faults are reported and inspected
When issues arise with drainage and flooding, they are:
- Proactively maintained
- Prioritised based on risk to residential or commercial property and hazard to road users
- Passed to the Cleansing Team if they involve surface blockages
- Passed to a maintenance contractor if they involve blockages needing to be cleared
How we prioritise work
We prioritise the work based on the level of risk involved.
Who is responsible
We, the Council, are responsible.
How faults are reported and inspected
Faults are reported and investigated by our Drainage and Flooding team.
Who is responsible
Our Drainage and Flooding team are responsible.
How faults are reported and inspected
Faults are reported and inspected in the following ways:
- Maintained by the Highway Maintenance department
- Requests for new signage or road markings considered by the Traffic Management team
How we prioritise work
We prioritise work based on location and the nature of the issue
Who is responsible
- Highway Maintenance department (existing markings and signs)
- Traffic Management team (new signage and markings)