Library loan times vary, depending on the item, and whether it is in demand by other library users. While most items are free to borrow, we have to charge for some services, such as borrowing audio and video materials, or searching for an item from a library outside the LibrariesWest area. Please select the relevant item below to check how long you will be able to loan it from the library, and if a charge will be payable.
It is free for our library members to reserve books and maps from the LibrariesWest catalogue.
You can keep books and maps for up to three weeks* (or four weeks, if you borrow from the Mobile Library).
There is a £10 charge for reserving books from locations outside the LibrariesWest area. This covers the administrative cost of the search, and will apply once you have made the reservation request, whether or not it is possible to fulfil your request. An additional copyright fee may be payable for journal articles. If you want to borrow an item from a library in another country, we can provide a search fee when you apply for this service.
It is free for our library members to reserve audio visual items from the LibrariesWest catalogue. This includes DVDs.
You can borrow audio visual items for three weeks only. We classify items as 'premium' if they are in high demand (for example, recent, popular films) or 'standard', with a slightly higher charge for premium content.
- Premium items cost £3 per item for a three-week loan
- Standard items cost £2 per item for a three-week loan
- Boxed sets cost £5 for a three-week loan
- Music CDs cost £1 for a three-week loan
If you fail to return your item on time, there will be a full charge payable for every extra week (or part of a week) that you keep it.
It is free for our library members to reserve these audio items from the LibrariesWest catalogue.
The loan period is three weeks, and charges are as follows:
- Talking books and cost £2 for adults and are free for children under 18 or users with hearing or visual impairments or dyslexia
- Language courses cost £3 for adults and are free for children under 18
To take advantage of our special loan periods, you must register your reading group with the Library Service. Please email us at councilconnect@bathnes.gov.uk to find out more.
It is FREE for registered reading groups to reserve up to ten copies of an item (subject to availability across the LibrariesWest region), for a loan period of six weeks.
When you borrow a library item, you are responsible for the condition and safety of that item until you return it to the library service. Please inform us as soon as possible if it will be impossible for you to return an item you have borrowed.
We will have to charge you for any item that is lost, stolen or comes back in an unsatisfactory condition.
This normally includes replacement costs and an additional administration fee of £2.50, which covers the costs of adding protective covers to replacement items, cataloguing them and getting them back onto library shelves for other people to use.
There are two options for replacing the item:
You can buy a replacement yourself. Please view our guidelines to ensure your replacement is acceptable.
- The replacement item must be a like-for-like item
- It must be a brand new copy and not second hand
- Ex-library stock from second hand sellers is not acceptable. This material has gone out of library use because it is an expired edition, or is no longer in good condition
- DVD and videos must have a label stating 'for rental use only'. It is illegal for us to loan out copyrighted material which does not have this licence
The £2.50 administration fee for getting the item back in library use will still be chargeable.
We can buy a replacement item. Please read our guide to replacement costs.
Standard items will be charged at the RRP, or if there is no RRP, we will charge according to our policy.
The additional £2.50 administration fee for getting the item back in library use will also be chargeable.
If you find the item after paying for it
If you relocate a lost item, you can choose to keep it yourself, or return it to the library, with the receipt we provided when you paid for its replacement. We will then refund the replacement cost (but not the £2.50 administration charge which it has cost the library to deal with replacing the item).
If you lose your membership card
We will be happy to replace your library membership card. The cost of a new card is £2.