You can make a complaint about a drainage issue from a neighbouring property in the Bath and North East Somerset area.
We can investigate:
- Cesspits
- Septic tanks
- Blocked private drains
When pipes are serving more than one house they then become a public sewer. Visit Wessex Water to find out if a drain is private or public. Wessex Water is responsible for public drains.
If the problem affects a highway or public space
Please visit our Report problems with drains or flooding page
Before you report it
It’s always a good idea to try and resolve problems informally. Try and talk to the person responsible for the drainage issue, they may not be aware that there's a problem.
If the issue cannot be resolved informally, then you can report it to us.
Before you report a drainage issue from a neighbouring property you will need the following information:
- Your name, address, telephone number and email address
- The address you are reporting and the type of issue
- When and for how long the issue normally occurs
- The way the drainage issue affects you
We will not investigate anonymous complaints.
Report it
You can report a drainage issue from a neighbouring property using our online form.
Next steps
Once establishing who is responsible, we will assess the problem and determine the next course of action if required.